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If you're contemplating a Submetering System or Utility Management services, consider
the feature list below. We encourage you to use this checklist to compare
us to others. Please call and ask us to explain any feature. |
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Billing Contracts |
Midway Services |
Company A |
Company B |
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Choice of 47 billing methods, including 25 RUBS |
yes |
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Custom-designed billing methods on request |
yes |
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No "one-size fits all" or "everything's included" contracts
Only pay for features you need |
yes |
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Custom agreements for Billing, Late Fees, Admin, Cost Recovery, Collections and
more |
yes |
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Choice of contract lengths: 12 month, 3-year, 5-year, 7-year, 10-year |
yes |
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Choice of billing models: Read / Read-Bill / Read-Bill-Collect |
yes |
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Call Center |
Midway Services |
Company A |
Company B |
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Bilingual Customer Service Representatives |
yes |
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Hold times of less than 1 minute |
yes |
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Toll free Customer Support line |
yes |
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Weekly Performance Audits |
yes |
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Billing |
Midway Services |
Company A |
Company B |
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Choice of eBills or Paper Bills |
yes |
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Online payment: eChecks, ACH (auto-pay)
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yes |
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Credit Cards: Visa/MC/Amex/Discover |
yes |
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Pay by phone |
yes |
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Prebills provided to Property Manager for approval |
yes |
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Experienced with billing rates and laws in each U.S. State |
yes |
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Vacant Cost Recovery |
yes |
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Utility Management Audits |
yes |
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Government Compliance Audits |
yes |
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Collections |
Midway Services |
Company A |
Company B |
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Multi-tier collections program |
yes |
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ACA-accredited Collections Bureau |
yes |
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Quarterly Collections Audits |
yes |
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Collections data available online |
yes |
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Financial reports available in Microsoft Excel or Adobe PDF |
yes |
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Interfaces for all major Property Management Systems |
yes |
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Online Access |
Midway Services |
Company A |
Company B |
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All data are real-time |
yes |
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Residents: account, invoices, usage, history |
yes |
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Property Managers: accounts, invoices, history, management reports |
yes |
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Portfolio Managers: all of the above at a portfolio level |
yes |
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Web-based Training by our experienced Property Relations Staff |
yes |
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System Design: General |
Midway Services |
Company A |
Company B |
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Permitting Service |
yes |
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Experienced in Run-time systems |
yes |
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Electronics and meters certified for Exterior Use |
yes |
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Choice of Visual Read, Scan, or AMR Systems |
yes |
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Dedicated Project Management |
yes |
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Choice of DSL, dialup or broadband access |
yes |
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Multiple meter reads per day |
yes |
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Non-proprietary equpiment by major manufacturers |
yes |
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WATER METERS |
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Stainless Steel registers |
yes |
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Nylon measuring chambers (not plastic) |
yes |
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Tempered glass lens (not plastic) |
yes |
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AWWA C708, NSF 61 and California Proposition 65 compliant |
yes |
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Tamper Detect and Prevent |
yes |
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Registers may be replaced without meter removal |
yes |
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AMR SYSTEM ELECTRONICS |
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