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If you're contemplating a Submetering System or Utility Management services, consider the feature list below.   We encourage you to use this checklist to compare us to others.  Please call and ask us to explain any feature.

Billing Contracts Midway Services Company A Company B
Choice of 47 billing methods, including 25 RUBS yes    
Custom-designed billing methods on request yes
No "one-size fits all" or "everything's included" contracts
Only pay for features you need
yes
Custom agreements for Billing, Late Fees, Admin, Cost Recovery, Collections and more yes
Choice of contract lengths: 12 month, 3-year, 5-year, 7-year, 10-year yes
Choice of billing models: Read / Read-Bill / Read-Bill-Collect yes

Call Center Midway Services Company A Company B
Bilingual Customer Service Representatives yes    
Hold times of less than 1 minute yes
Toll free Customer Support line yes
Weekly Performance Audits yes

Billing Midway Services Company A Company B
Choice of eBills or Paper Bills yes    
Online payment: eChecks, ACH (auto-pay) yes    
Credit Cards: Visa/MC/Amex/Discover yes
Pay by phone yes
Prebills provided to Property Manager for approval yes    
Experienced with billing rates and laws in each U.S. State yes    
Vacant Cost Recovery yes
Utility Management Audits yes
Government Compliance Audits yes

Collections Midway Services Company A Company B
Multi-tier collections program yes    
ACA-accredited Collections Bureau yes    
Quarterly Collections Audits yes
Collections data available online  yes    
Financial reports available in Microsoft Excel or Adobe PDF yes
Interfaces for all major Property Management Systems yes

Online Access Midway Services Company A Company B
All data are real-time yes
Residents: account, invoices, usage, history yes    
Property Managers: accounts, invoices, history, management reports yes    
Portfolio Managers: all of the above at a portfolio level yes
Web-based Training by our experienced Property Relations Staff yes

System Design: General Midway Services Company A Company B
Permitting Service yes
Experienced in Run-time systems yes
Electronics and meters certified for Exterior Use yes
Choice of Visual Read, Scan, or AMR Systems yes
Dedicated Project Management yes
Choice of DSL, dialup or broadband access yes
Multiple meter reads per day yes
Non-proprietary equpiment by major manufacturers yes
WATER METERS
Stainless Steel registers yes
Nylon measuring chambers (not plastic) yes
Tempered glass lens (not plastic) yes
AWWA C708, NSF 61 and California Proposition 65 compliant yes
Tamper Detect and Prevent yes
Registers may be replaced without meter removal yes
AMR SYSTEM ELECTRONICS
FCC-Licensed (not just "FCC Certified" or "FCC tested" or "FCC approved")  yes
Transmitters with 5, 10 or 20 year batteries yes
460Mhz and 900Mhz AMR Systems yes
ELECTRIC METERS
Choice of solid-state or "bubble" yes
120, 208, 277, 480VAC yes
Single phase, 3 phase,  split phase yes
Calibrated to better than 1% accuracy yes
NIST Traceable yes

System Design: Retrofits Midway Services Company A Company B
As-Built review yes
Onsite surveys yes    
Onsite RF signal strength audits yes    
Cross-piping and cross-wiring testing yes
NIST Traceable calibrated test gear yes

System Design: New Construction Midway Services Company A Company B
Blueprint, Schedule and Takeoff review yes
No "Limited Warranties" yes
Full Lifetime Warranty (parts and labor)
for as long as you have a Billing Contract with us
yes
Apts, Condos, Townhomes, Manufactured Homes, RV Parks, Campgrounds, Hotel Suites, Commercial Centers, Industrial Complexes, Private Subdivisions  yes
Choice of AMR, RUBS  or Hot Read systems yes
Transition Service: GC => HOA / COA / Co-Op yes

System Installation Midway Services Company A Company B
Bonded and insured yes
Licensed plumbers and electricians on staff yes
Incorporated over 50 years yes
Submetering over 10 years yes
Nationwide installations yes

Financing Midway Services Company A Company B
Discounts for prepayment yes    
Discounts for conjoined Billing Contract yes    
"No Money Down" financing plans yes
"Zero Cost" financing programs yes    

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