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Incorporated in 1957, Midway Services has successfully expanded into the following
industries:
- Submetering
- Utility Billing
- Utility Management
- Renovations
- Services (HVAC, Plumbing, etc)
- Repiping
The Utility Billing Division of Midway Services would love to help you on your next submetering
or utility billing project.
Contact Us
To learn more about the other services provided by Midway Services, click the following
link.
midwayservices.com
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Submetering : What is it?
Utility companies are in the business of providing electricity, water / sewer, and
gas to residents nationwide. In a multi-unit environment, they prefer to meter
their services only to the point of entry to the property, leaving it to the owners
to bill and collect the money for usage. This is where Midway can help, on
these types of properties.
- Condominiums
- Townhomes
- Apartments
- Manufactured Homes
- Subdivisions
- Retail Centers
- RV Parks / Campgrounds
Submetering Systems : What are they?
A submetering system typically consists of:
a) Small meters installed at the point of unit entry. For example, at
the water heater, at the main breaker panel and so
on.
b) Transmitters. These read the meters and send the signals
to a centralized collector.
c) Collection system. This is an antenna and small computer that collect and
store the meter reads.
d) Communication line. Midway accesses your collection system via DSL
line, dial-up modem, or cable modem.
Midway uses only the highest quality products from established vendors. We
build long-term relationships with our clients, and refuse to use inferior goods.
This is why we can offer FULL WARRANTIES on our installations.
Our Project Managers will work with your GC, plumbers, electricians, and
owners to design the perfect system for your property. This includes
permitting and Code Compliance. After reviewing the construction prints, they will recommend
the most appropriate system.
Submetering : How much does it cost?
No two jobs are alike. When preparing a quote, we take into consideration
things such as: terrain, construction style, # of floors, and more.
If replacing an existing system, the cost might be as low as $75 per unit. At the other extreme, a complete system installed
in a hurricane-proof building might cost as much as $150 per unit.
In either case, the results are the same: you get a perfectly installed and functioning
submetering system that will increase your property value and maximize your revenue
for many, many years.
If you don't want to tie up your capital with an initial outlay, we can provide
financing plans that require no money out of your pocket, ever.
Submetering Systems : Why would I want one?
Utility Cost Recovery
The number one reason why owners install submetering systems is to accurately bill
and collect for their residents' usage. Without a system, you have to either
raise the fees / rent, or allocate the cost in some way.
Property Value
It is no exaggeration to state that a submetering system will return a price 2-3
times higher than what you paid for it. Call our Sales department for details.
Lower the Rent, Condo or HOA Fees
When your residents pay for their own utilities, you no longer have to build these
costs into your fee structure.
Less Hassle
Some properties try to allocate their residents' usage based on the municipal
master bill, and end up with a billing and collecting nightmare. A
submetering system relieves your managers of this nuisance.
Problem Identification
A submetering system gives a more granular view into your property's utility consumption.
It then becomes much easier to detect things such as leaky toilets, improperly set
thermostats, etc.
Conservation
In the past, this topic got frequent lip service, but was ignored because it couldn't
justify itself
financially. But, oil and natural gas prices are escalating,
leading to higher electric bills. And water reserves are on the decline
in virtually every area.
Then there is the "Green" movement. Tenants and homeowners are looking
for properties that are resource-conscious. Green buildings are showing higher occupancy
rates.
Utility Billing : Why should I let Midway do it?
Midway has been reading meters, preparing bills, and collecting revenues since 1995.
It is not a simple task.
Rates are different in every municipality, and many
counties require a submetering license. Some counties don't even allow the billing company
to charge a fee,
and others require the property to prove that the meters
are accurately calibrated on a periodic basis.
Midway has the experience
to take all of this in stride.
We have software systems designed exclusively for the submetering industry.
These systems are fault-tolerant to ensure that your bills are delivered and revenues
collected no matter what.
Utility Billing : Collections
We collect your revenues through all of the channels you'd expect: online
credit card, check, ACH, and of course, by phone.
But what about residents who refuse to pay? Midway has a multi-tier collections
program. We send out Late Notices and Demand Notices, at your option. And, if you wish, we turn the account over to an ACA-accredited collections
bureau (American Collectors Assoc.). They are licensed / bonded in 50 states.
They verify the account against the NCOA (National Change of Address) database,
and Acollaid Skip Tracing. And of course, they have lawyers.
Utility Billing : Customer Service
Our goal is simple: to keep you from ever getting a phone call from a resident regarding
their bill.
We have a bilingual staff (Spanish / English) that is trained to handle any problem.
Our hold times average less than 25 seconds.
Utility Billing : Web Services
Midway provides online services that are the best in the industry. Here are
a few examples.
Resident pages
Your residents will love this. They get their own secure login, and can see
their utility usage, billing history, and more. They can pay and manage their
account online.
Property Manager pages
Your PMs can see the entire property's utility status at a glance, both unit-
and property-level. They can review billing and collection information,
and much, much more. For example, we have over 70 Management Reports, Graphs
and Charts, and this number steadily grows as we find new ways to improve your bottom
line.
Portfolio Manager pages
Our system has security levels that allow a Portfolio Manager to see the entire
holdings in aggregate, or subdivide the properties down into regions, by Geography
or any other method of their choosing.
Now you can quickly identify which properties are performing best (and worst), and
why.
And... the list goes on. Our experience just won't fit on a web page.
Please contact us if we can help with your next project.
Contact Us
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